This Refund & Cancellation Policy applies to paid services offered through RankUpDarts, including Premium plans and other paid digital services that may be introduced in the future.
The service is operated by:
Digital Core
NIP (Tax Identification Number): 7122736243
REGON: 061493890
Email: info@rankupdarts.com
This Policy should be read together with the RankUpDarts Terms of Service, Privacy Policy and the information presented during checkout.
RankUpDarts may offer paid Premium plans providing access to additional functionality, increased usage limits or other benefits.
The applicable price, currency, billing period, included functionality and whether the plan renews automatically will be clearly presented before the purchase is completed.
The conditions displayed during checkout form part of the conditions applicable to the purchased service.
If a Premium plan is offered as a recurring subscription, it may renew automatically at the end of each billing period until cancelled, provided that this has been clearly communicated before purchase.
The applicable billing period and renewal conditions will be displayed before the subscription is purchased.
Where required by applicable law, users will also receive any legally required information concerning changes to subscription prices or conditions.
A recurring RankUpDarts Premium subscription may be cancelled at any time before the next renewal.
Cancellation prevents future renewal charges. Unless otherwise required by law or stated during cancellation, Premium access remains available until the end of the billing period that has already been paid for.
Cancelling a subscription does not normally result in the immediate deletion of the RankUpDarts account. After Premium access expires, the account may continue under the conditions applicable to the free version of RankUpDarts.
Instructions for cancelling a subscription will be available through the relevant account or payment management functionality when paid subscriptions are enabled.
Cancelling a paid subscription and deleting a RankUpDarts account are separate actions.
If you wish to stop future subscription renewals, you should cancel the subscription.
If you also wish to delete your RankUpDarts account and associated data, you may request account deletion separately in accordance with the Privacy Policy.
Deleting an account does not automatically create a right to a refund for a billing period that has already been paid for.
If you are a consumer and purchase a RankUpDarts service online, you may have a statutory right to withdraw from the relevant contract within 14 days without giving a reason, subject to the conditions and exceptions provided by applicable consumer law.
The right of withdrawal applies to the relevant purchase or subscription contract. It does not entitle the user to reclaim payments for earlier billing periods that have already been completed.
For monthly Premium subscriptions, any withdrawal or refund right is assessed in relation to the relevant purchase or applicable billing period and in accordance with mandatory consumer law.
Nothing in this Policy limits or excludes any mandatory right of withdrawal or other consumer right that applies to you.
RankUpDarts may allow users to obtain access to Premium functionality immediately after completing a purchase, including during the statutory withdrawal period.
Where required by applicable law, immediate commencement of a paid digital service during the withdrawal period will be based on the user's express request or consent and the user will receive the legally required information about the consequences of starting the service immediately.
Depending on the nature of the purchased digital service and applicable law, starting or fully performing the service during the withdrawal period may affect the user's right of withdrawal or the amount that may be refundable.
Any mandatory consumer rights remain unaffected.
Where a statutory right of withdrawal applies, you may exercise it by sending us a clear statement informing us of your decision to withdraw from the contract.
The statement may be sent by email to: info@rankupdarts.com.
Please include sufficient information to identify the relevant account and transaction, such as the email address associated with your RankUpDarts account and information identifying the purchase.
You do not need to provide a reason when exercising a statutory right of withdrawal.
Where you validly exercise a statutory right of withdrawal and a refund is due under applicable law, the refund applies only to the relevant purchase or applicable billing period.
Previous completed billing periods are not refundable solely because the user later decides to cancel the subscription or exercise a right relating to a later purchase or billing period.
Where a refund is due, it will be processed in accordance with the legally applicable time limits and requirements and, unless otherwise agreed, normally using the same payment method used for the original transaction.
If performance of a service began during the withdrawal period at your express request, applicable law may permit an amount corresponding to the service already provided to be deducted from the refund.
Outside any mandatory statutory refund or withdrawal rights, payments for completed or already started billing periods are generally not refundable solely because the user no longer wishes to use RankUpDarts.
Cancelling a subscription prevents future renewals but does not constitute withdrawal from earlier completed billing periods and does not create a right to reclaim historical subscription payments.
This does not prevent us from issuing a refund where appropriate, for example in the case of a confirmed duplicate payment, billing error or another justified circumstance.
Refund requests may be assessed individually based on the circumstances of the relevant transaction and applicable law.
If you believe that you have been charged more than once for the same purchase, charged an incorrect amount or charged after a subscription was validly cancelled, please contact us at info@rankupdarts.com.
We will review the relevant transaction and, where a billing error is confirmed, take appropriate corrective action, which may include issuing a refund.
If a paid RankUpDarts feature is materially unavailable because of a technical problem attributable to RankUpDarts, please contact us so that we can investigate the issue.
Depending on the circumstances and applicable law, an appropriate solution may include restoring access, correcting the problem, extending access or providing a refund or price reduction where legally required or otherwise appropriate.
Temporary interruptions caused by reasonable maintenance, updates or circumstances outside our reasonable control do not automatically create a right to a refund unless applicable law provides otherwise.
Free vouchers, complimentary Premium access and promotional entitlements that were not purchased for money are generally not redeemable for cash and do not create a right to a monetary refund.
If a voucher or promotional entitlement was purchased for money, any applicable consumer rights will depend on the nature of the purchase and applicable law.
Specific voucher conditions, including validity periods or usage restrictions, may be communicated together with the voucher.
From time to time, RankUpDarts may offer Premium access at a promotional price.
The duration of the promotion and the price applicable after the promotional period, where relevant, will be communicated before purchase.
Expiry of a promotional period does not itself create a right to a refund where the applicable price and renewal conditions were properly disclosed before purchase.
Payments and refunds may be technically processed through an external payment provider such as Stripe.
The time required for a completed refund to appear on your bank, card or payment account may depend on the payment provider, card issuer or financial institution.
RankUpDarts does not control processing times imposed by external banks or payment networks.
RankUpDarts may develop or modify its paid plans, features and prices.
Changes to future purchases may take effect when published or otherwise communicated.
Where a change affects an existing recurring subscription, it will be implemented in accordance with applicable law and any notice requirements that apply.
Mandatory rights relating to an already purchased digital service remain unaffected.
If you believe that a payment is incorrect, we encourage you to contact us first at info@rankupdarts.com so that we can investigate and, where appropriate, resolve the issue.
This does not limit any rights you may have under applicable law or through your payment provider.
Fraudulent or abusive payment disputes may result in restriction of the associated account where reasonably necessary to protect RankUpDarts from fraud or abuse.
This Policy does not exclude, restrict or replace rights granted to consumers by mandatory applicable law.
If you reside in the European Union or another jurisdiction providing mandatory consumer protection, you retain the rights granted to you by the applicable consumer protection rules.
If any provision of this Policy conflicts with a mandatory consumer right applicable to you, the mandatory legal provision takes precedence.
We may update this Refund & Cancellation Policy when our paid services, payment methods or legal requirements change.
Changes will not retroactively remove mandatory rights that arose in connection with an earlier purchase.
The current version of this Policy will be available on this page together with the latest update date.
For questions concerning cancellations, payments, withdrawals or refunds, contact:
Digital Core
Email: info@rankupdarts.com
